All items are available for free local pick up from Houilles, 10km northwest of Paris. Otherwise purchased goods will be sent using a courier service. We will email you with a tracking number once your parcel has been dispatched.

 

We send orders by parcel post or freight, and we always – in agreement with the customer – choose the best possible shipping form. Preferably also the cheapest!

 

We disclaim any liability that may arise as a result of any delays caused by the shipping carrier. In the event of any unforeseen circumstances, such as lorry breakdown, traffic accident, major traffic delays or severe weather, we will not be responsible for any delayed deliveries due to arising out of any cause beyond our control.

 

We cannot be responsible for items during transit once they leave our premises and, although we aim to deliver within 3 to 5 days (within Europe), the delivery may take up to 10 business days according to the schedule of the selected courier service. Orders outside Europe typically are delivered within 5 to 7 days but may take up to 20 business days. Please get in touch if you have any specific requirements. If the parcel has not reached you in this time, please email info@rugsandsons.com providing us with your original tracking number.

 

Please make sure you send us a valid mailing address and a valid local telephone number for the recipient. We cannot be held responsible for items that do not reach the recipient due to incorrect details.

 

Contact us for international ship quotes. Customs and duties on international shipments are the responsibility of the recipient. Contact your local customs office for further information.